Privacy Policy

Last updated: December 23, 2022

Please read this Privacy Policy carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named Redirect Pro
Application Store (referred to as either "Application Store" or "App Store" in this Agreement) refers to the digital distribution service operated and developed by Shopify Inc. (Shopify App Store) in which the Application has been downloaded.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: United Kingdom
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Scayla Apps Ltd., Larks Mead, Upper Warren Avenue, Reading, RG4 7EB.
Content refers to content such as text, images, ‘.csv’ spreadsheet files or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as, but not limited to, a computer, a mobile phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You by any means of communication regarding the attributes, performance or features of our Service.
Service refers to the Application.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to the Scayla Apps Ltd. official website, accessible from https://scayla.io/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Acknowledgment

Redirect Pro provides the Service to merchants who use Shopify to power their stores. This Privacy Policy describes how Your personal information is collected, used, and shared when You install or use the App in connection with Your Shopify-supported store.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by this Privacy Policy. If You disagree with any part of this Privacy Policy then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Terms and Conditions of the Company. Our Terms and Conditions govern the use of this Service and the agreement that operates between You and the Company. The Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Please read Our Terms and Conditions carefully before using Our Service.

When We collect personal information

We may collect personal information about You when You install the App and during Your use of the App. This includes when You purchase products and/or services, or when You participate in competitions, questionnaires and surveys. We may also collect information when You opt-in to newsletters and marketing communications, when You contact us (via any means of communication), and when You provide certain content to Us, for example testimonials and customer reviews. Additionally, We may collect personal information via implicit data capture measures when You use the App or visit the Website, such as studying which features and pages You use or read the most.

What personal information We collect

When you install and/or use the App, the types of information We may collect from You or from Your Shopify account includes:

Name
Store details: myshopify domain, primary domain, shopify plan
Contact information: email address, phone number
Location information: store country
Information required to provide the Service including articles, blogs, blog posts, comments, pages and redirects
Your marketing communication preferences
Details of your previous visits to Our Website or App and selected payment plan in the App
Other information relevant to customer surveys and/or offers or competitions
Information connected with reviews You leave on Our Website, the App or the Application Store

We collect personal information directly from the relevant individual, through Your Shopify account, or using the following technologies: “Cookies” are data files that are placed on Your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Website or the App, and collect data including Your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how You browse the Website or the App.

How We use the personal information We collect

We use the personal information We collect from You and Your customers for a number of different purposes listed below. We engage in these activities to manage Our contractual relationship with You, to comply with a legal obligation, because We have a legitimate interest, or with Your consent.

To provide and operate the Service
To send administrative information to You, for example, information regarding updates to the Service, email verification codes and changes to our legal policies
To ensure that the Website and the App function properly and are optimised for Your computer or device and to store Your preferences and settings
To enable You to register for the Service and to verify Your identity and authority to use the Service
To allow You to make use of the Service
To share marketing communications that We believe may be of interest to You
For data analysis, for example, to identify bugs and user pain points and improve the efficiency of the Service
For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft, and enhancing the safety of Our Website and the App
For developing new products, features or services and for enhancing, improving or modifying the App and your experience with it
For identifying usage trends, for example, understanding which features of the Service are of most interest to users
For operating and expanding Our business activities, for example, understanding which features of the Service are of most interest to Our users so we can focus Our energies on meeting Our users’ interests
For legal compliance. In rare circumstances, We may have to use and disclose information We have about our users in order to exercise or protect legal rights or defend against legal claims under applicable law
For customer service and incident resolution purposes
From time to time, We may use remarketing and behavioural targeting services. In order to do these, We may collect cookies and usage data
Analysis of personal information for business reporting and providing personalised services
We may provide personalised content on the Website, the App or on marketing channels dependent on Your personal details and preferences
For internal record-keeping purposes, operations and analysis

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Sharing Your personal information

We will only share Your personal information with trusted third party partners and providers when absolutely necessary for business administration, customer delivery, operational, analytical or other purposes. We will also share Your personal information if required to do so in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information We receive, or to otherwise protect Our rights.

Third-party service providers

In order to provide the Service, We may need to provide Your information to Our trusted third party service providers, for example:

Our technology service providers used for the functioning of the App
Our customer service platform providers so You can interact with Our customer service team
Our marketing, sales and market/customer research service providers
Our analytical service providers who provide Us with fully anonymised user session recordings, event tracking, and business analysis insights to understand Our customers and their use of the App better

Your rights

You have rights under data protection legislation. Not all of these rights apply in all circumstances and jurisdictions. If you would like to exercise any of the following rights, please contact us through the contact information below.

You have the right to be informed in a concise, transparent, intelligible, and easily accessible way about how We use your personal information. You can make what is called a ‘subject access request’ for a copy of the information We hold about You and You can request to opt-out of anonymised session recordings and event tracking.

If You are a European resident, You have the right to access personal information We hold about You and to ask that Your personal information be corrected, updated, or deleted.

Additionally, if You are a European resident We note that We are processing Your information in order to fulfil contracts We might have with You (for example, if You make a purchase through the App), or otherwise to pursue Our legitimate business interests listed above. Additionally, please note that Your information may be transferred outside of Europe, including to Canada and the United States.

Data retention

When You install the App, We will maintain the information listed above for Our records unless and until You ask us to delete this information, or 48 hours after You uninstall the App.

As per Shopify’s app developer requirements, We subscribe to the mandatory webhooks. As such, when We receive a request to view or delete stored customer data, or a request to delete shop data, We complete the action within 30 days of receiving the request. However, if We are unable to comply with a redaction request because We are legally required to retain data, then We won’t complete the action.

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The most current version of this privacy policy will govern Our practices for collecting, processing, and disclosing personal data. You should check this page from time to time to ensure You are happy with any changes as by continuing to access and use the Service You agree to be bound by this privacy policy.