Privacy Policy

Last updated: December 23, 2022

Please read this privacy policy carefully before using Our Service.


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:


Redirect Pro provides the Service to merchants who use Shopify to power their stores. This Privacy Policy describes how Your personal information is collected, used, and shared when You install or use the App in connection with Your Shopify-supported store.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by this Privacy Policy. If You disagree with any part of this Privacy Policy then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Terms and Conditions of the Company. Our Terms and Conditions govern the use of this Service and the agreement that operates between You and the Company. The Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Please read Our Terms and Conditions carefully before using Our Service.

When We collect personal information

We may collect personal information about You when You install the App and during Your use of the App. This includes when You purchase products and/or services, or when You participate in competitions, questionnaires and surveys. We may also collect information when You opt-in to newsletters and marketing communications, when You contact us (via any means of communication), and when You provide certain content to Us, for example testimonials and customer reviews. Additionally, We may collect personal information via implicit data capture measures when You use the App or visit the Website, such as studying which features and pages You use or read the most.

What personal information We collect

When you install and/or use the App, the types of information We may collect from You or from Your Shopify account includes:

We collect personal information directly from the relevant individual, through Your Shopify account, or using the following technologies: “Cookies” are data files that are placed on Your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit “Log files” track actions occurring on the Website or the App, and collect data including Your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how You browse the Website or the App.

How We use the personal information We collect

We use the personal information We collect from You and Your customers for a number of different purposes listed below. We engage in these activities to manage Our contractual relationship with You, to comply with a legal obligation, because We have a legitimate interest, or with Your consent.

Sharing Your personal information

We will only share Your personal information with trusted third party partners and providers when absolutely necessary for business administration, customer delivery, operational, analytical or other purposes. We will also share Your personal information if required to do so in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information We receive, or to otherwise protect Our rights.

Third party service providers

In order to provide the Service, We may need to provide Your information to Our trusted third party service providers, for example:

Your rights

You have rights under data protection legislation. Not all of these rights apply in all circumstances and jurisdictions. If you would like to exercise any of the following rights, please contact us through the contact information below.

You have the right to be informed in a concise, transparent, intelligible, and easily accessible way about how We use your personal information. You can make what is called a ‘subject access request’ for a copy of the information We hold about You and You can request to opt-out of anonymised session recordings and event tracking.

If You are a European resident, You have the right to access personal information We hold about You and to ask that Your personal information be corrected, updated, or deleted.

Additionally, if You are a European resident We note that We are processing Your information in order to fulfil contracts We might have with You (for example, if You make a purchase through the App), or otherwise to pursue Our legitimate business interests listed above. Additionally, please note that Your information may be transferred outside of Europe, including to Canada and the United States.

Data retention

When You install the App, We will maintain the information listed above for Our records unless and until You ask us to delete this information, or 48 hours after You uninstall the App.

As per Shopify’s app developer requirements, We subscribe to the mandatory webhooks. As such, when We receive a request to view or delete stored customer data, or a request to delete shop data, We complete the action within 30 days of receiving the request. However, if We are unable to comply with a redaction request because We are legally required to retain data, then We won’t complete the action.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The most current version of this privacy policy will govern Our practices for collecting, processing, and disclosing personal data. You should check this page from time to time to ensure You are happy with any changes as by continuing to access and use the Service You agree to be bound by this privacy policy.

Contact us

For more information about Our privacy practices, if You have questions, or if You would like to make a complaint, please contact Us by email at